Terms and Conditions

1. Scope of application

Our General Terms and Conditions of Business apply to all current and future sales contracts, unless otherwise agreed in writing. Any other terms and conditions of our customers are not valid, even if they are not expressly objected to or rejected by us.

2. Offers and orders

Offers are only binding on us if they are made in writing and accepted immediately. Unless otherwise agreed in writing, our offers are valid for a maximum of 3 months from the date of the offer. Orders are only binding on us if we have confirmed their acceptance in writing.

3. Delivery periods and quantities

Deliveries are usually made from stock within 5-15 days of the order date. Delivery times are not binding. No responsibility can be accepted for unforeseen delays. Claims of the customer due to late or non-delivery are expressly excluded.

4. Dispatch / transport risk

When the goods are handed over to a forwarding agent, all risks are transferred directly to the buyer. This also applies if the delivery is made carriage paid to the recipient. Insurance against any risk is the responsibility of the buyer. Transport damage or loss must be reported immediately by the recipient to the carrier.

5. Return / returns

The return or exchange of products is only possible after prior agreement with our sales management. Clever Wallet only takes back brand new products in undamaged original packaging. Any costs for inspection, damaged packaging, damage to the equipment etc. will be deducted from the credit note. Goods which have been ordered specially for the buyer from the manufacturer abroad (special orders, no stock items) cannot be returned and credited.

6. Complaints

Complaints must be reported to us within a period of 7 days after receipt of the goods. We must be given the opportunity to inspect the goods complained about in the condition in which they were delivered. If a complaint is recognized as justified, we are entitled, at our discretion, to deliver a replacement for the defective goods in contractual quality or to credit the corresponding invoice amount. Any further liability on our part is expressly excluded.

7. Prices and terms of payment

Our prices are with free shipping and VAT free. Our invoices are in Swiss Francs unless otherwise noted. The terms of payment shown on the invoice apply. The buyer is not entitled to make partial payments. The buyer may not withhold payments due to complaints. Offsetting by the buyer with counterclaims is excluded. Unauthorized deductions will be charged subsequently.

8. Default of payment

In the event of late payment, the buyer will be charged interest on arrears at a rate of 5% p.a. from the due date, as well as all possible consequential costs. In addition, a reminder fee of CHF 20.00 will be charged from the 3rd reminder onwards.